Taos Adobe Quilting in Taos, NM Closed now

Reviews about Taos Adobe Quilting

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  January 28, 2020, by Tami Dawes
  Awful customer service. Truly awful! The staff was friendly initially when they wanted us to purchase their merchandise. As we are new to quilting, our purchases was based upon their recommendations. We ultimately purchased items that were not necessarily a requirement for a beginner in quilting. After regretting our impulsive purchase of almost $100 , we asked to return our purchase, but the staff refused to give a refund and only offered us a store credit. She was very abrupt and exceedingly rude thereafter even though we explained that we are tourists and we are unable to use the store credit. She said it was too bad and obstinately refused to refund our credit card purchase and purposely didn't make eye contact with us as a sign of dismissal. We tried appealing to her by repeating our dilemma that as tourists, we would not be able to use the store credit or make alternative selections, and she ignored us as if we were invisible. I would also like to note that the purchases were not custom-cut and could be found at any generic arts and crafts store (I.e. Walmart). I would strongly discourage customers to make purchases knowing this policy. I would also caution customers of their complete disregard for common respect and utter rudeness.